CX + Operational Data - a Winning Combination

Customer experiences don’t occur in isolation, so why should your data? By connecting and visualizing CX data alongside other relevant operational data, you gain a more comprehensive understanding of your customers and the bigger business perspective, enabling you to make more informed decisions.

In the medium to longer term, the implications of Generative AI for CX are massive and transformational. But, what about the short-term impacts of ChatGPT, the first Generative AI system to break through into generalized, public awareness?