When you launch a CX program, there is often an air of exuberance….you deliver some quick wins and feel you are making in roads in providing a better experience for your customers.

A year or two down the track, however, it can feel like your program has flat lined and you find it hard to make continuous (and meaningful) improvements.

Wenn Ihr CX-Programm zu stagnieren beginnt, lesen Sie unser neuestes Whitepaper, das Ihnen Tipps gibt, wie Sie den Trend umkehren können.

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