Looking to upskill by attending a CX Conference in 2023 but are not sure which one is right for you?
Below is a comprehensive guide to the best CX Conferences in 2023. Scroll down for an overview on each.
Name: CX Predictive CX
URL: https://www.cxnetwork.com/events-cx-live-predictive-cx
Date: 24-25 January, 2023
Price: Free(Virtual)
Region: Virtual
Description:
CXN Live: Predictive CX 2023 will focus on how to leverage the data at your disposal to drive predictive customer experience, with reference to:
- Data integration – integrating data from across the business to develop a single view of the customer
- Customer Journey Management – identifying the customer interactions that play a role in influencing satisfaction
- Predictive modelling – developing a machine learning / artificial intelligence model to link customer data to behaviors and outcomes, thereby enabling the development of predictive customer scores
- Linking insights to action – enabling the business to leverage the insights to drive improved customer outcomes
Speakers:
Jon Hay, SVPof Data, Intelligence & Analytics, Boston Red Sox
Tarv Nijjar, Global Senior Director, CX Transformation - Data Analytics & AI, McDonald's
Ruchika Singh, Director, Data Science & Insights, Spotify
Name: CX Network: Voice of Customer
URL: https://www.cxnetwork.com/events-cxn-live-voice-of-the-customer
Date: February 15-16, 2023
Price: Free (Virtual)
Region: Virtual
Description:
CX Live: Voice of the Customer 2023 will focus on maximizing the value of your VoC program by addressing:
- Tools and techniques for collecting customer feedback and insights: understanding the relative merits and limitations of customer interviews, surveys, social media, website usage, online customer reviews, live chat and focus groups
- Feedback integration: integrating customer feedback across all channels, including voice, text, in person and social, to give you an accurate view of customer issues
- Actionable insights: closing the loop by effectively linking insights generated to business outcomes
- Sentiment analysis: leveraging natural language processing to mine text from across social and customer communications to identify key points of joy or friction
Speakers:
Muss Haq, Strategic Customer Insight Manager, TSB Bank
More speakers will be confirmed closer to the date.
Name: CX Network: CX APAC
URL: https://www.cxnetwork.com/events-cx-apac-online
Date: March 21-23, 2023
Price: Free (Virtual)
Region: Virtual
Description:
CX APAC 2023 will look to discuss key areas including:
- Balancing customer empathy, expectations, and analytics for a seamless customer journey
- Providing a consistent experience across channels, allowing customers to switch seamlessly from one channel to another)
- Utilizing data analytics to get a complete picture of customer behaviour
- Implementing customer retention strategies
Speakers:
Olga Quiros, Director, Global Customer Operations, Expedia Group
Nicola Clement, General Manager Omni Experience, Myer
Rania Wannous, Chief Customer Officer, New South Wales Telco Authority
Norhayati Nordin, Vice President, BSN Malaysia
Nadya Melic, VP Customer Solutions, APAC & Middle East, Vodafone
Name: Customer 360 Symposium
URL: https://ashtonmedia.com.au/symposiums/customer-360-symposium-2023/
Date: March 28-29, 2023
Price: Apply for your place
Region: Crowne Plaza, Hunter Valley,Australia
Description:
The Customer 360 Symposium is back for its 10th year, bigger and better than ever. Encompassing the CX Symposium, the Customer Insights Symposium, and new for this year, the Contact Centre Symposium, the event will bring together over 250 client-side leaders responsible to for creating customer obsessed strategy within their organizations.
Speakers:
To be announced.
Name: The Customer Show Asia
URL: https://www.cxnetwork.com/events-customershowasia
Date: March 29-30, 2023
Price: Free
Region: Suntec Convention and Exhibition Centre, Singapore
Description: This MEGA EXPO will be Asia’s #1 gathering for the region’s CX, Marketing & Digital Experience community, consisting of an extensive array of customer & marketing technology / solutions exhibitors premium conference, and theatres centred around topics that impact our customers’ daily lives.
Speakers:
100+ speakers including:
Peter Green, Head of Marketing, Ralph Lauren
Sreeratha Govindasam, Head of Customer Care, Philip Morris International
Jaslyin Qiyu, Head of Client Marketing, Channels and Content, Citibank Singapore
Bipasha Minocha, Group Chief Marketing Officer, Eton House International Education Group
Ng Chee Soon, Managing Director, Carousell
Arun Godiyal, Lead Digital Platforms and MarTech (Singapore), Standard Chartered Bank
Joey Tan, Head of Customer Experience, GXS (Digital Bank Led by the Grab-Singtel Consortium)
Su Yin Neo, Chief Executive Officer, Singapore Post Ltd
Name: The Customer Show
URL: https://www.iqpcaustralia.com/events-customershow
Date: 3-4 May, 2023
Price: TBC
Region: Melbourne, Australia
Description:
The Customer Show is the leading exhibition for the customer experience industry in Australia & NZ.
Across two days, The Customer Show will run 8 events under one roof tackling every key CX topic under the sun! You’ll get a healthy mix of hyper-focused speeches, thought-provoking panels and live Q&A sessions to help take your customer experience division to the next level.
Speakers:
Over 120speakers including:
Chris Baker, Chief Product Officer, Westpac
Steffen Daleng, CMO, Booktopia
Alberto Fernandez, Head of Insights, Latitude Financial Services
Josh Parisotto, Chief Advice Officer, Hesta
Marion Abada, General Manager Customer Experience, Toll Global Express
Name: CX Network: CX EMEA
URL: https://www.cxnetwork.com/events-cx-live-cx-emea
Date: May 9-10, 2023
Price: Free
Region: Virtual
Description:
CX Live: CX EMEA 2023 will be focused on:
· Digital channels: leveraging self service and automation to maximise the effectiveness of your customer experience organisation
· Employee experience: tools for ensuring that you can attract, retain and motivate your team across a hybrid workforce
· CX culture: establishing and embedding CX values to drive improved service delivery
· Agile: developing an agile operating model that can quickly respond to market changes
· Managing difficult conversations: empowering staff to communicate with empathy and manage their energy levels to avoid burnout
Speakers:
To be announced
Name: CX Emea
URL: https://go.forrester.com/event/cx-emea/
Date: May 10-11, 2023
Price: 2,795 Euros
Region: Virtual, London
Description:
Join Forrester Analysts, sponsors, industry leaders, and your peers on May10-11, 2023 in London for the single most important Customer Experience gathering of the year, CX EMEA. We will share the latest research and frameworks, give you hands-on guidance with insightful breakouts showcase industry best practices with case studies, create meaningful peer connections, and inspire you with big ideas delivered during our keynotes.
Speakers:
To be announced
Name: CX APAC
URL: https://www.forrester.com/event/cx-apac/
Date: May 25-26, 2023
Price: $1,595 USD
Region: Sydney & Virtual
Description:
Join Forrester Analysts, sponsors industry leaders, and your peers on May25–26, 2023 in Sydney for the single most important Customer Experience gathering of the year. We’ll dive into key strategic opportunities specific to APAC regional businesses and global businesses headquartered in APAC to help your organisation grow. We will share the latest research and frameworks, give you hands-on guidance with insightful breakouts showcase industry best practices with case studies, create meaningful peer connections, and inspire you with big ideas delivered during our keynotes.
Speakers:
To be announced
Name: CX North America
URL: https://www.forrester.com/event/cx-north-america/
Date: June 13-15, 2023
Price: $3,795 USD
Region: Virtual & Nashville, USA
Description:
Forrester CX North America Forum 2023 will deliver the aligned focus that CX, Marketing, and Digital professionals need, so that customer experiences can soar boldly, and companies can thrive. Join Forrester Analysts, sponsors, industry leaders, and your peers on June13-15, 2023 in Nashville for the single most important Customer Experience gathering of the year, CX North America. We will share the latest research and frameworks, give you hands-on guidance with insightful breakouts showcase industry best practices with case studies, create meaningful peer connections, and inspire you with big ideas delivered during our keynotes.
Speakers:
To be announced
Name: Customer Engagement Transformation Conference
URL: https://engagecustomer.com/forums/customer-engagement-transformation-conference-virtual/
Date: June 14, 2023
Price: In person £295 +VAT
Region: London
Description:
The Virtual Customer Engagement Transformation Conference comes as a growing number of organisations are realising the business benefits that accrue when they work to transform and evolve their customer engagement strategies to keep pace and engage more closely with their customers.
Attendees who attend the Customer Engagement Transformation Conference will leave feeling equipped with exclusive insights from organizations that have already transformed to suit the ‘new norm’ and are reaping the rewards of customer loyalty as a result.
Speakers:
20 world class speakers delivering exclusive content surrounding trending topics.
Name: CX Network: CX Automation
URL: https://www.cxnetwork.com/events-cxn-live-cx-automation
Date: June 13-14, 2023
Price: Free (Virtual)
Region: Virtual
Description:
CXN Live: CX Automation 2023 will focus on:
- Experience design: ensuring that new digital channels are effectively blended into the overall customer journey
- Self-service: leveraging apps and portals to give customers the ability to resolve their own queries
- Robotic Process Automation: utilizing RPA to handle low value, high volume tasks within service teams
- Personalisation at scale: using Artificial Intelligence and customer data to drive personalisation
- Chatbots: integrating chatbots into your contact channels to reduce wait times and handle common queries and requests
Speakers:
To be announced.
Name: CX Network: Voice of Customer APAC
URL: https://www.cxnetwork.com/events-cxn-live-voc-voice-of-customer-apac
Date: September 19-20, 2023
Price: Free (Virtual)
Region: Virtual
Description:
The Voice of the Customer APAC 2023 will highlight ways to address customers' pain points, to what scale automation should be used as well as ways to create a customer-centric culture in an organization with focus on:
· Automation: How human interaction and AI can come together for superior outcomes
· Customer-Centric Culture: Strategies to cultivate the right mindset and values within an organization, steering away from being just product-centric
· Data Analytics: Why and how data analytics can ensure better decision making for exceptional results
· Products and services: Addressing customers’ pain-points and needs by creating personalized solutions
Surveys: Proactive vs reactive surveys understanding what works for organizations
Future: Key strategies to capture the voice of the customer in the next 5 years
Speakers:
To be announced.
Name: Customer Connect
URL: https://ashtonmedia.com.au/symposiums/customer-connect-2023/
Date: October 26, 2023
Price: TBC
Region: Sydney, Australia
Description:
Customer Connect 2023 will bring together the region’s CX and customer insights leaders to examine this new era of how we must understand and connect with our customers to deliver an experience that sets us apart from the competition. Featuring inspiring international keynotes and the best local case studies and across both a CX and a Customer Insights track, the programme will explore key themes such as:
– What has the acceleration of digital meant for how we engage with our customers?
– How can we connect with customers in a more meaningful way through empathy and compassion?
– How can we assess the impact and ROI of CX transformation?
– The alignment of business units and restructuring to become truly customer-centric
– How we can better create a holistic view of our customers in our quest to better understand their needs and motivations?
– What does the customer-centric CX growth and innovation agenda look like in a post-COVID world?
– How can we better leverage customer insights to instigate, customer-focused real change?
Speakers:
To be announced.
Name: Customer Experience Asia Week
URL: https://www.cxnetwork.com/events-customerexperienceasia/
Date: November 20-23, 2023
Price: From$2,799 SG+7% GST
Region: Singapore
Description:
CX Asia Week is Asia’s #1 CX event covering the latest topics and discussions in delivering quality, excellent customer experience in businesses.
Speakers:
To be announced
Name: Customer Engagement Summit
URL: https://www.engagecustomer.com/events/customer-engagement-summit
Date: November 28, 2023
Price: Free (Virtual), in person 295GBP + VAT
Region: London and Virtual
Description:
The Customer Engagement Summit is said to be Europe’s largest customer engagement event.
Explore the role of human experience and technology as CX becomes increasingly driven by holistic, predictive and precise data solutions, and examining how data and analytics are integral to the CX programmes of the future.
Hear from top-level speakers from world-class brands as they draw up on real-life case studies to showcase the latest innovations in the CX world sharing valuable, take home, implementable ideas and strategies to enhance customer engagement.
Speakers:
To be announced.
We hope this list helps you choose the best CX conferences to attend in 2023.
