Die wichtigsten Konferenzen zum Thema Kundenerfahrung im Jahr 2022
Customer Experience is shaping up to be a crucial area for businesses to focus on in order to set themselves apart from their competitors. The Customer Experience industry has grown exponentially in the last 10 years and with it, the number of Customer Experience conferences and events. In this article we list some of the best Customer Experience conferences to consider attending in 2022.
Below is a summary of CX Conferences for 2022. Scroll down for further detail on each.
Name: CX Predictive CX
URL: https://www.cxnetwork.com/events-predictive-cx
Date: 25-26 January, 2022
Price: Free(Virtual)
Region: Virtual
Description:
CXN Live: Predictive CX will focus on:
- Integrating data from both structured and unstructured sources to provide a better understanding of your customers
- Applying AI to the customer journey to better understand both direct and indirect interactions
- Leveraging predictive CX to take targeted actions in real time, addressing common causes of churn, frustration and opportunities to delight
Speakers:
Margot O'Neil, Head of Customer Experience and Content Strategy, GSK
David Wray, Global Accounting and Reporting Senior Director, Huawei
Colin Shaw, Founder & CEO, Beyond Philosophy LLC
Name: CX Network: Voice of Customer
URL: https://www.cxnetwork.com/events-cxn-live-voice-of-the-customer
Date: February 15-17, 2022
Price: Free (Virtual)
Region: Virtual
Description:
CXN Live: Voice of the Customer 2022 will be focused on enabling you to:
- Effectively identify and improve all stages of the customer journey
- Tools and techniques for collecting customer feedback and insights – Customer interviews, surveys, social media, website usage, online customer reviews, live chat and focus groups
- Analyzing the data generated to derive actionable insights and drive enhanced customer experience
Speakers:
Paul Strike, Head of Design PWM, Goldman Sachs
Colin Shaw, Founder & CEO, Beyond Philosophy LLC
Dave Hoekstra, WFM and Product Evangelist, Calabrio
Marco Salici, Operations Manager, Autodesk
Name: DX Summit
URL: https://www.dxsummit.com/
Date: February 16 -17, 2022, October 2022
Price: Free (Virtual Ticket)
Region: Virtual
Description:
Master the Digital Mayhem! At DX Summit you will:
- Gain key digital customer experience skills that help you shape your 2022 initiatives
- Learn first hand how some of the top brands run their digital ops
- Get up to speed on the aspirations and realities of AI, Machine Learning and Customer Data Platforms
Speakers:
To Be Announced
Name: Customer Experience Exchange
URL: https://www.cxnetwork.com/events-customer-experience-exchange-bfsi
Date: February 22-23, 2022
Price: Request an invite
Region: London
Description:
The CX Exchange for Banking, Financial Services and Insurance, the UK’s leading invitation-only meeting for senior CX decision-makers and best in breed solution providers, returns to the Hilton Syon Park for its 10th anniversary.
Uncover what it means to show authentic customer-centric leadership and stay ahead, with this jam-packed program designed to help you respond to your top challenges through exclusive Keynote Presentations, thought-provoking Panel Discussions and a host of interactive discussions designed to delve deeper into the key issues Customer Experience leaders are facing today.
Join leading brands including HSBC, Nationwide, Bupa, Aviva and more as we design and build the future of the customer experience across the BFSI industry
Speakers:
Geraldine Maringo, Chief Product Owner for the Future of Legendary Service, Nationwide Building Society
Simon Harrow, Chief Operating Officer, iGO4
Antreas Athanassopoulos, Deputy CEO & Group Chief Transformation Officer, Digital & Retail, Eurobank
Maninder Bahra Davies, Managing Director, Chief Control Officer. D&I lead for CCO, Barclays UK
Marion King, Director of Payments, NatWest
Jessica Richards, Head of Market Development, Payments, NatWest
Tom Benfield, Head of Digital Service Performance, Lloyds Banking Group
Alexandra Foster, Director, Insurance, Wealth Management and Financial Services, BT Group
Andrew Clayton, Group Head of Customer Experience, Close Brothers
James Elliott, Head of Customer & Commercial Experience, Bupa
Suzanne Scatliffe, Global Sustainability Director, AXA XL
Adam Ginty, Head of Marketing, Ahauz
Pamela Noakes, Purpose and ESG Director, Virgin Management
Rachel Whitaker, Head of Savings & Investments, Aviva
Name: Customer Experience Summit NSW 2022
URL: https://forefrontevents.com.au/event/cxsummit/
Date: February 23rd, 2022
Price: $495 AUD
Region: Royal Randwick, Sydney, Australia
Description:
With markets becoming increasingly competitive & customers expecting a personalised experience across all touch points, ensuring an optimised and frictionless customer experience is more important than ever.
The 2022 Customer Experience Summit will bring together senior leaders from leading organisations to discuss strategies on how to enhance the customer experience and leverage the employee experience for improved customer satisfaction and business outcomes.
Speakers:
Ayelet Mendel-Girin - Head of Customer Experience – Human Group
James Goodwin – Chief Marketing Officer - Wisr
Natalie Gurnley – Head of Customer Operations – Virgin Money
James Drury – Head of Customer Experience – Endeavour Drinks Group
Manella Merhi – Head of Customer Experience – Kennards Hire
Simon Burt – Head of Digital Customer Experience and Innovation –Newcastle Permanent Building Society
Name: CX Exchange USA
URL: https://www.cxnetwork.com/events-customer-experience-exchange-usa
Date: March 29-30, 2022
Price: Request an invite
Region: Miami
Description:
The CX Exchange, North America’s leading invitation-only meeting for senior CX decision-makers and best in breed solution providers, is designed to help you deliver a unified customer-first strategy, transforming your entire workforce into CX champions and helping your enterprise embrace change. The Exchange allows for a true crosspollination of ideas from some of the brightest minds in Customer Experience across industry.
Uncover what it means to show authentic customer-centric leadership and drive a meaningful, transformative agenda, with this jam-packed program designed to help you respond to your top challenges through exclusive Keynote Presentations, thought-provoking Panel Discussions and a host of interactive discussions designed to delve deeper into the key issues Customer Experience leaders are facing today.
Speakers:
Horst Schulze, Chairman Emeritus, Capella Hotels and Resorts
Gabriele Masili, CSS Chief Technology Officer, Customer Service & Support, Microsoft
Brian Cobb, Chief Innovation Officer, Cincinnati / Northern Kentucky International Airport
John Trainor, CIO, Aaron's
Michelle Brigman, Customer Experience Director, 7-Eleven
Heather Figallo, Senior Director of Innovation and Labs, Southwest Airlines
Bob Simmonds, Vice President - Walt Disney World Travel Operations, Disney Destinations
Bridget Tran, VP Digital Strategies & Innovation, Nobu Hotels
Bernie Gessner, Vice President Global Customer Care & Retail Operations, Fossil Group
Julio Badin, Senior Vice President Customer Experience, Dallas Fort Worth International Airport
Jeff Titterton, CMO, Zendesk
Kimberly Patterson, Designer of Welcome Home Training, Mercedes Benz Stadium
Shelley E. Kohan, Assistant Professor, Fashion Institute of Technology
Diane Magers, Chairman of the Board, Customer Experience Professionals Association (CXPA)
Richard Owen, Owen, Owen CX
April Mullen 202464, Director of Consumer-First Marketing Adoption, Selligent Marketing Cloud
Name: Customer 360 Symposium
URL: https://ashtonmedia.com.au/symposiums/customer-360-symposium-2022/
Date: March 29-30, 2022
Price: Apply for your place
Region: Crowne Plaza, Hunter Valley, Australia
Description:
The 9th annual Customer 360 Symposium will safely bring together 150 of the leading minds in creating customer-obsessed strategy across CX, marketing and customer insights within ANZ’s enterprise organisations. Encompassing both the CX Symposium and the Customer Insights Symposium, the event takes place in the beautiful Hunter Valley, where for two days delegates can escape the daily distractions of their office environment, overcome the Zoom fatigue by reconnecting with their peers face-to-face in the beautiful open spaces of the countryside, and spend time focusing on the ever-changing world of customer experience and insights strategy that we find ourselves in today.
This year’s event will delve deeper into customer strategy than ever before, exploring what the road ahead looks like for us as CX and customer insights leaders, through a series of virtual international keynotes and inspiring local case studies. There’s no better way to be inspired, regain focus, and set your priorities for the next 6-12 months.
Speakers:
To be announced.
Name: CX Network: CX APAC
URL: https://www.cxnetwork.com/events-cx-apac-online
Date: March 29-31, 2022
Price: Free (Virtual)
Region: Virtual
Description:
CXN Live: CX APAC Online 2022, now in its 5th year, will be focused on:
- Contact centre: ensuring that contact centres are agile and fully integrated into the channel mix to deliver on high value customer moments
- Voice of the customer: enhancing customer understanding through surveys, feedback and analytics
- Self-service and automation: reducing customer friction by delivering services in the appropriate channels
- Data and analytics: leveraging insights to drive personalization and predictive CX
- Customer journey management: better understanding the customer journey to reduce points of friction and invest in key touch points
- Measurement: clearly tracking and quantifying the impact of CX initiatives
Speakers:
CynthiaTang, Senior CX Manager, Sunway Malls
Lara Truelove, Head of CX, Singlife
Gabrielle Dracopoulos, Head of CX, Intuit
Uddalak Chatterjee, VP and Head Branch Operations and Training, Bajaj AllianzLife Insurance Co. Ltd.
Emira Oepangat, Head of Live Operations, Chubb Insurance
Mat Austin, Senior Retail Operations, Ergon Energy Retail
Cameron Adams, Director Solution Consulting, NICE
Malcolm Koh, Customer Experience Strategist, Zendesk
Sophie Devlin, Senior Manager, Customer Success, Zendesk
Tina Morrell, General Manager, Customer Strategy and Experience, The NRMA
Benjamin Soubies, Managing Director, Asia Pacific & Japan, Talkwalker
Sandra de Zoysa, Group Chief Customer Officer, Dialog Axiata
Neil Gardner, Chief Customer Officer – Asia, Generali
Natalie Keightley, Solutions Marketing Director, Avaya
Emma Powell, Chief Customer Officer, Accident Compensation Corporation
Janelle Estes, Chief Insights Officer, UserTesting
Aiden Turner, Customer Service Manager Asia Pacific, Graymont
Dave Flanagan, Director, Digital & Conversational AI – ANZ, Genesys
Olive Huang, Vice President Product Strategy - Service Cloud, Salesforce
Matthijs de Man, Director of Club Services and Innovation, Anantara VacationClub
Ashish Sinha, Managing Director, APAC & MEA, Epsilon
David Lambert, Principal, Asia Pacific, Medallia
Justin Theng, Head of Customer Analytics, SAS
Paul Baptist, Senior Director, Solution Consulting – Customer Workflows, ServiceNow
Regan Yan, Chief Executive Officer, Digital Alchemy
Wai Hong Fong, Chieftain and co-Founder, StoreHub
Tomas Haffenden, Futurist, VERSA Agency
Name: CX Network: Customer Journey Management
Date: April 13-15, 2022
Price: Free (Virtual)
Region: Virtual
Description:
CXN Live: Customer Journey Management 2022 will be focused on:
- Journey mapping: effectively visualizing existing and future state customer journeys to identify key touch points and causes of friction
- Journey analytics: measuring and monitoring the mid journey touch points that predict journey success
- Journey investment – prioritizing underperforming journeys for additional focus and investment
- Journey orchestration: leveraging journey analytics to design personalized journeys that enhance emotion
- Journey optimization: leveraging AI and automation to optimize journeys in real time
- CX ROI – linking customer journey management to the bottom line
Speakers:
Ana Pia Guzman-Briley, Director of Digital Marketing, TGI Friday's
Lisa Kaufman, Voice of The Customer Director, Formally WorldPay/FIS
Beverly Peeling, Global Associate Director Online Digital Strategy – Digital Transformation and Customer Experience, Kimberly-Clark
Ashley Lickenbrock, CCXP, Experience Design Lead, Bayer Crop Science Division
Barbara McLaurine, CCXP, Brand Manager, Bayer Crop Science Division
Scott Draeger, VP of Customer Transformation, Quadient
Jim Tincher, CEO and Founder, Heart of the Customer
Kamran Khan, Go-to-Market Leader - CX & Intelligent Workplace, NTT Ltd.
Yaron Gueta, Co-founder and CTO, Glassbox Digital
Name: The Customer Show
URL: https://www.iqpcaustralia.com/events-customershow
Date: 4-5 May, 2022
Price: From $1,299 AUD + GST
Region: Melbourne, Australia
Description:
The Customer Show is the largest & leading exhibition for the customer experience industry in Australia & NZ.
Across two days, The Customer Show will run 7 events under one roof tackling every key CX topic under the sun! You’ll get a healthy mix of hyper-focused speeches, thought-provoking panels and live Q&A sessions to help take your customer experience division to the next level.
Speakers
Over 150 speakers including:
Jason Bradshaw, Chief Experience & Innovation Officer, Car Expert
Kylie De Courteney, Managing Director, NSW Telco Authority
Angus McDonald, Chief Executive Officer, Barbeques Galore
Jacquie Scammell, Customer Service Expert, ServiceQ
Name: CX APAC
URL: https://www.forrester.com/event/cx-apac/
Date: May 10-11, 2022
Price: $1,595 AUD
Region: Sydney & Virtual
Description:
With a world-class line-up of Forrester analysts, subject matter experts and leading practitioners – not to mention years of research experience, proven frameworks, unparalleled insight and tailored guidance – CX APAC is a can’t-miss opportunity to be a business that meets and transcends any challenge the future brings.
Join Forrester experts, sponsors, industry leaders and your peers on May 10–11,2022 in Sydney and online as we dive into the key strategic opportunities specific to APAC regional and global business headquartered in APAC to help your organizations grow. We will uncover the latest research and frameworks, give you hands-on guidance with insightful breakouts, showcase industry best practices with case studies, create lasting peer connections with networking opportunities and inspire you with big ideas delivered by our keynotes.
Speakers:
To be announced
Name: CX North America
URL: https://go.forrester.com/event/cx-north-america/
Date: June 7-9, 2022
Price: $2,950 USD
Region: Virtual & Nashville, USA
Description:
With a world-class line-up of Forrester analysts, subject matter experts and leading practitioners – not to mention years of research experience, proven frameworks, unparalleled insight and tailored guidance – CX North America is a can’t-miss opportunity to be a business that meets and transcends any challenge the future brings.
Join Forrester experts, sponsors, industry leaders and your peers on June 7–9,2022 as we dive into the key strategic opportunities to help your organization grow.
Speakers:
To be announced
Name: Customer Engagement Transformation Conference
URL: https://engagecustomer.com/forums/customer-engagement-transformation-conference-virtual/
Date: June 9, 2022
Price: Live stream, free. In person £395 +VAT
Region: Virtual
Description:
The Virtual Customer Engagement Transformation Conference comes as a growing number of organisations are realising the business benefits that accrue when they work to transform and evolve their customer engagement strategies to keep pace and engage more closely with their customers.
Attendees who attend the Customer Engagement Transformation Conference will leave feeling equipped with exclusive insights from organisations that have already transformed to suit the ‘new norm’ and are reaping the rewards of customer loyalty as a result.
Speakers:
20 world class speakers delivering exclusive content surrounding trending topics across the three days.
Name: CX Network: CX Automation
URL: https://www.cxnetwork.com/events-cxn-live-cx-automation
Date: June 21-23, 2022
Price: Free (Virtual)
Region: Virtual
Description:
CXN Live: CX Automation 2022 will focus on:
- Chatbots: integrating chatbots into your contact channels to reduce wait times and handle common queries and requests
- Robotic Process Automation: leveraging RPA to handle low value, high volume tasks within service teams and contact centers
- Marketing Automation: Capturing data insights and delivering personalized messages to your customers at scale
- Channel integration: ensuring interoperability between systems and channels to offer a seamless experience and transfer of information at every touchpoint
- Personalization: unlocking the potential of customer data to deliver the right information at the right time
- Real time updates: ensuring that both agents and customers can get real time information on orders, deliveries and services
- Self-service: leveraging apps and portals to give customers the ability to resolve their own queries
- Predictive customer care: deploying the likes of machine learning to pre-empt customer needs at scale by actioning customer feedback and signals with speed and agility.
Speakers:
Andrae Kirkland, Senior Program Manager, Twitter
Sidney Madison Prescott, Global Intelligent Automation Lead, Spotify
James Dodkins, Founder & Customer Experience Rockstar, ROCKSTAR CX
Ben Wild, Head of UK/Ireland, Coveo
Name: CX Emea
URL: https://go.forrester.com/event/cx-emea/
Date: June 22-23, 2022
Price: 2,250 Euros (Early Bird Rate)
Region: Virtual, London
Description:
With a world-class line-up of Forrester analysts, subject matter experts and leading practitioners – not to mention years of research experience, proven frameworks, unparalleled insight and tailored guidance – CX EMEA is a can’t-miss opportunity to be a business that meets and transcends any challenge the future brings.
Join Forrester experts, sponsors, industry leaders and your peers on June 22–23, 2022 in London and online as we dive into the key strategic opportunities specific to European, Middle Eastern and African regional and global business headquartered in EMEA to help your organizations grow. We will uncover the latest research and frameworks, give you hands-on guidance with insightful breakouts, showcase industry best practices with case studies, create lasting peer connections with networking opportunities and inspire you with big ideas delivered by our keynotes.
Speakers:
To be announced
Name: CX Marketing Summit
URL: https://engagecxmarketing.com/forums/cx-marketing-summit/
Date: June 23, 2022
Price: Live stream, free, in person £395+ VAT
Region: Virtual/London
Description:
Heading into its 5th year and back as a live venue based event, the Marketing Engagement Summit takes you on a journey to CX excellence.
From creating awareness to driving conversions and keeping existing customers happy, we demonstrate how the future of MarTech promises exciting new technologies that can transform engagement and maximise the human experience.
The day will provide a digital technology survival guide for the CX of the future as topics such as how we to use service design to break down business silos and build a better CX using an inside-out model will be discussed.
Speakers:
To be announced
Name: CX Network: Customer Data, Insights & Analytics
URL: https://www.cxnetwork.com/events-cxn-live-cx-data-insights
Date: September 13-15, 2022
Price: Free (Virtual)
Region: Virtual
Description:
CXN Live: Customer Data, Insights & Analytics 2021 will focus on:
- Personalization: Leveraging data to make customer experiences as relevant to the individual as possible
- Data infrastructure: Ensuring that your data is easy to use through effective data integration, governance and audience management
- Customer Journey Management: Identifying both key touch points and fracture points to prioritize for investment
- Customer Feedback: Tapping into surveys, sentiment analysis and website behavior to identify opportunities
Speakers:
Kitty Xu, PhD, She/her, Senior Quantitative User Experience Research Lead, Pinterest
Joshua Tye, CSSGB, CDTP, Senior Customer Operations Lead, Cash App
Tugsad Karaduman, Head of Digital Customer Experience, Coca Cola Icecek
Derek Eccleston, Director Expert Insights, InMoment
Simon Fraser, VP of Customer Experience Strategy, InMoment EMEA
Ed Creasey, Director of Pre Sales, Calabrio
Ranjan Kumar, Founder and CEO, Entropik Tech
David Geffen, VP Product Marketing, Glassbox
Edwin Goodwin, Associate Product Manager, Rocket Mortgage
Koren Stucki, VP Strategic Consulting & Enablement, Clarabridge
Matt O'Boyle, Customer Success Manager, Intercom
Name: CX Network: Voice of Customer APAC
URL: https://www.cxnetwork.com/events-cxn-live-voc-voice-of-customer-apac
Date: September 20-22, 2022
Price: Free (Virtual)
Region: Virtual
Description:
CXN Live: Voice of the Customer APAC will be focused on:
- Tools and techniques for capturing feedback from multiple touch points including surveys, customer interviews, social media analysis and how to scale the voice of your customer across multiple teams using human insight
- Leveraging analytics to identify trends and patterns
- Sharing insights derived from the program to the relevant stakeholders, and using it to drive change within the organisation
Speakers:
Amelia Maye, Voice of Customer Lead, Australian Super
Anila Fredericks, Head of Customer Service Operations, Telstra
Jessica Dawson, Associate Director, Voice of Customer, Customer Sentiment &Insights, Optus
Lloyd Nurthen, Customer Experience Manager, Nearmap
Eric Weight, VP Solutions Consulting, Asia Pacific, In Moment
Bruce Temkin, Head of the XM Institute, Qualtrics
Steven Medeiros, General Manager, APAC, Alida
Kevin Maske, Manager - Modeling, Research, and Loyalty, Cebu Pacific Air
Name: CX Automation Conference
URL: https://engagecustomer.com/forums/cx-automation/
Date: October 13, 2022
Price: Live stream, free. In person £395 +VAT
Region: Victoria Park Plaza, London & Virtual
Description:
Attend the CPD accredited CX Automation Conference and hear from global experts, leading technology companies and from organisations implementing robotics and AI strategies in the field of customer engagement. Using real-life case studies you will learn how organisations are grappling with the challenges and opportunities technology presented for enhancing relationships with their customers and guaranteeing a better human experience.
Speakers:
To be announced.
Name: Customer Service & Experience 2022
URL: https://events.reutersevents.com/customer-service/customer-service-new-york
Date: October 18-19, 2022
Price: $1,799 - $2,499 +VAT
Region: New York
Description:
Customer Service & Experience 2022 brings together leaders from the world’s most influential brands to set a new standard for service & experience. Ensure your business is prepared with the right tools, real-world benchmarks and organizational strategies that will be the bedrock of customer-centric transformation.
Speakers:
Aarthi Murali, Chief Customer Experience Officer, M&T Bank
George Turner, Chief Commercial & Technology Officer, IHG Hotels & Resorts
Charlon MacIntosh, Chief Customer Operations Officer, Frontier Communications
Chris Byrne, President - Marketing Operations& Digital Acceleration, UPS
Beth Johnson, Chief Experience Officer, Citizens Financial Group
Wilson Nieves, SVP Customer Experience, Citizen Watch Group
Christie Sandoval, SVPConsumer Group, T-Mobile
And many more.
Name: Customer Engagement Summit
URL: https://engagecustomer.com/forums/customer-engagement-summit/
Date: November 15, 2022
Price: Free (Virtual), in person 395 GBP + VAT
Region: London and Virtual
Description:
The Customer Engagement Summit is said to be Europe’s largest customer engagement event.
Under the overarching theme of The Only Constant is Change: The Role of Human Experience and Technology in Transforming CX, the industry’s largest event promises three jam-packed days of diverse content covering all aspects of customer engagement. Explore the role of human experience and technology as CX becomes increasingly driven by holistic, predictive and precise data solutions, and examining how data and analytics are integral to the CX programs of the future.
Hear from top-level speakers from world-class brands as they draw upon real-life case studies to showcase the latest innovations in the CX world, sharing valuable, take home, implementable ideas and strategies to enhance customer engagement.
Speakers:
To be announced
Name: Customer Experience Asia Week
URL: https://www.cxnetwork.com/events-customerexperienceasia/
Date: November 21-24, 2022
Price: $2,699 SG +7% GST
Region: Singapore
Description:
CX Asia Week is Asia’s #1 CX event covering the latest topics and discussions in delivering quality, excellent customer experience in businesses. The 10th CX Asia Week will celebrate the success of new, innovative and transformed CX strategies and explore how to accelerate from good CX to great, transformational CX.
Speakers:
To be announced
We hope this list helps you choose the best CX conferences to attend in 2022.
You can find more helpful guides on our blog section or get in touch directly, here!
