Co-create with your customers to develop financial products and services that resonate with target segments.
It’s no surprise that positive customer experiences influence 75% of customer decisions in banking. Sadly, 59% of all consumers feel companies have lost touch with the human element of customer experience. Source: Future of CX Report, PwC, 2018
It’s no surprise that positive customer experiences influence 75% of customer decisions in banking
59% of all consumers feel companies have lost touch with the human element of customer experience. Now that’s sad.