The Top Customer Experience Conferences in 2021
Customer Experience is taking off as one of the most important areas for businesses to focus on. Looking at how customers interact with your brand & experience your product or service is crucial to remaining competitive in most niches. In this article we list some of the best customer experience conferences that are worth attending in 2021.
Below the list of conferences you will find each conference in order where we go into more detail:
Name: CX APAC
URL: https://go.forrester.com/event/cx-apac/
Date: May 11-12, 2021
Price: $600 AUD
Region: Virtual
Description:
CX APAC is the must attend conference that will bring together CX and data-driven analytics to help CX practitioners become smarter, more agile and more informed as they shape the customer journey now and drive business growth into the future.
Speakers:
Sweta Mehra
Chief Marketing Officer, ANZ
Todd Stevenson
Chief Member Outcomes Officer, Colonial First State (CFS)
Name: Customer Experience Summit VIC 2021
URL: https://forefrontevents.com.au/event/cxsummit/
Date: May 13th, 2021
Price: $495 AUD
Region: Southbank, VIC, Australia
Description:
The 2021 Customer Experience Summit will bring together senior leaders from leading organisations to discuss strategies on how to enhance the customer experience and leverage the employee experience for improved customer satisfaction and business outcomes.
Speakers:
Deanne Martin - Head of Customer Experience - SEEK
Slade Sherman - Customer Experience Officer - iSelect
Kirsty MacCulloch - GM Customer, CRM & Data - Tabcorp
Jean-Luc Ambrosi - Exec GM Marketing & Digital - Telstra Super
Name: Customer Experience Management Disrupt
URL: https://www.cxnetwork.com/events-customerexperiencemanagement/
Date: May 18-20, 2021
Price: $3,150 AUD + GST
Region: Sydney/Virtual
Description:
14th Customer Experience Management Australia & New Zealand is a conference dedicated to strategies and key issues related to managing customer experience, including:
Embracing the Digital Revolution to Meet your Customer Needs
Maximising the importance of the Customer Voice
Achieving Seamless Integration to have a Holistic View of the Customer
Changing your Culture and Processes to Achieve Customer Centricity
14th Customer Experience Management Australia & New Zealand brings together customer experience management practitioners from Asia-Pacific and across sectors like Telecom, banking, Travel, Utilities, Hospitality and more.
Speakers:
Amanda Behre - Head of Marketing @ Gumtree
Sandeep Khera - Former General Manager Global Service Delivery @ Commonwealth Bank
Steve Hoffman - Customer Experience Lead - Bunnings
Name: DX Summit
URL: https://www.dxsummit.com/
Date: May 27, July 29, October 28 2021
Price: Free (Virtual Ticket)
Region: Virtual
Description:
Tone down the noise — at DX Summit you will:
Gain key digital customer experience skills that help you shape your 2021 initiatives
Learn first hand how some of the top brands run their digital ops
Get up to speed on the aspirations and realities of AI, Machine Learning and Customer Data Platforms
Speakers:
Mayur Anadkat - VP of Marketing, Acquire
Melissa Bartholomew - VP, Digital Experience & Platforms, Freedom Mortgage
Name: CX North America
URL: https://go.forrester.com/event/cx-north-america/
Date: June 7-9, 2021
Price: $2450 USD
Region: Virtual, North America
Description:
CX North America is the must-attend conference that will bring together CX and data-driven analytics to help CX practitioners become smarter, more agile and more informed as they shape the customer journey now and drive business growth into the future. This year will zero in on the art and science of leveraging data while also staying true to your customer and your company’s values.
Speakers:
To Be Announced
Name: Customer Engagement Transformation Conference
URL: https://engagecustomer.com/forums/customer-engagement-transformation-conference-virtual/
Date: Jun 8-10, 2021
Price: Free Live Stream
Region: Virtual
Description:
The Virtual Customer Engagement Transformation Conference comes as a growing number of organisations are realising the business benefits that accrue when they work to transform and evolve their customer engagement strategies to keep pace and engage more closely with their customers
Speakers:
Matthew Kemp - Head of CRM & Customer Operations, Formula One
Hannah Foley - Head of Digital Customer Experience, Wolseley UK
Monika Schulze - Head of Innovation and Market Management, Zurich Insurance
Name: Customer-Focused Contact Centres Conference
URL: https://customercontactconference.com/
Date: Jun 23, 2021
Price: 469 Pounds
Region: London/Virtual
Description:
18 Recognised Contact Centre & Customer Thought Leaders Share Hard-Won Insights Behind Delivering Excellent Customer Experiences & Seamless Customer Journeys That Stand Out Through Savvy Tech Investments & Resilient, Empowered Agents Who Take Ownership Of The Customer Journey, Add Value & Drive Continuous Improvement In The Organisation
Speakers:
Helen Wadkins
Consumer Experience Manager
Philips UKI
Andrew Clayton
Global Head of Customer Experience
E.ON
Name: Forrester B2B Summit APAC
URL: https://go.forrester.com/event/b2b-summit-apac/
Date: September 14-15, 2021
Price: $825 AUD (Super Early Bird)
Region: Singapore/Virtual
Description:
B2B Summit Asia Pacific is the only event that leverages the insights, analysis, and experience of the brightest B2B marketing, sales, and product leaders in the region. B2B Summit Asia Pacific provides you with the unbiased perspective, inspiration, and real-world solutions you need to be successful.
Speakers:
To Be Announced
Name: CX Emea
URL: https://go.forrester.com/event/cx-emea/
Date: September 30 – October 1, 2021
Price: 1,425 Euros (Super Early Bird Rate)
Region: Virtual, London
Description:
CX EMEA is a must-attend conference for customer experience and marketing leaders who are looking to become smarter about their customers with connected intelligence while also being respectful of customers needs, wants, and expectations. This year, the event will zero in on the art and science of leveraging data with an added focus on staying true to both your customer’s and your company’s values.
Speakers:
To Be Announced
Name: CX Marketing Summit
URL: https://engagecxmarketing.com/forums/cx-marketing-summit/
Date: October 13-14, 2021
Price: TBD
Region: Virtual/London
Description:
Now in its 4th year and back this year as an exciting Virtual event, discover how the marketing function is playing an increasingly important role in CX.
Speakers:
Previous key speakers have included:
Lauren Drew - Head of Marketing, Subscriptions, Financial Times
Joe Rice - Data & Enterprise Solutions, Twitter
Name: Customer Contact West
URL: https://www.customercontactmindxchange.com/west21/
Date: October 24-27, 2021
Price: $2,045 USD
Region: Hyatt Huntington Beach, CA
Description:
Customer Contact will prepare you for the future of customer care by providing pragmatic real-world experiences, insight, best practices and tools for realizing your Customer First vision.
Speakers:
Gary Magenta
Senior Vice President, Customer Experience, Root
Kandy White
Senior Vice President, Head of Global Operations, Altisource
Name: Customer Engagement Summit
URL: https://engagecustomer.com/forums/customer-engagement-summit/
Date: November 9-11, 2021
Price: Free (Virtual)
Region: Virtual
Description:
The Customer Engagement Summit is said to be one of the largest customer engagement events. This year, you will find an exciting interactive virtual conference ruling three days of stellar presentations and see 800+ peers virtually. You’ll also witness 40+ speakers from world-class brands presenting a realm of case study content relating to the latest innovations in the CX world, helping you to arm yourself with an array of new, exciting strategies to delight your customers.
Speakers:
Stanford Swinton - Vice President of Global Care and Customer Experience, Deliveroo
Anand Roy - Regional Director, Music & Live Entertainment, The Walt Disney Company
Name: Customer Experience Asia Week
URL: https://www.cxnetwork.com/events-customerexperienceasia/
Date: November 22-25, 2021
Price: $2,899 USD
Region: Singapore
Description:
With an international renowned Big Ideas speaker and over 80% new speakers from CX Leaders across Asia and beyond this truly is the place to find out what’s cutting-edge within the CX space.
Speakers:
Past speakers include:
Adam Geneave
Chief Customer Happiness Officer
AirAsia
Akira Mitsumasu
Vice President, Marketing & Strategy
Japan Airlines
Troy Barnes
Chief Customer Officer
Pizza Hut Asia Pacific
We hope this list helps you in choosing the best CX focused conferences to attend in 2021. To learn more about CX from our team get in touch you can find more helpful guides on our blog section or get in touch directly, here!
