Whitepapers

2024 CX Trends: How AI is Shaping Customer Experience

The Platform One CX Trends Report for 2024 explores how AI is changing customer experience. It highlights important trends like predictive CX, digital agents, and hyper-personalization, showing both the opportunities and challenges ahead. The report emphasizes the need to balance AI advancements with the human touch to fully benefit from these technologies while ensuring a great customer experience.

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